General Help and Guidance
axisfirst Service Desks & Service Calls
4. Uploading Files
Updating Service Calls via the axisfirst website allows files relating to a given issue to be uploaded.
For security reasons, this is limited to specific file types and sizes and is ideally suited to submitting related information such as screenshots to illustrate a problem (for a simple method of creating screenshots, we recommend using the Microsoft Snipping Tool).
4.1 Maximum File Size
File uploads are currently limited to a maximum file size of 5MB.
4.2 Supported File Types
Uploads of the following file types are allowed:
Graphics Files
- JPG
- PNG
- GIF
- BMP
- SVG
Other Types
- HAR
- AXP
- AXR
- ADT
- DOC / DOCX
- XLS / XLSX
- CSV
- XML
- TXT
- SQL